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    Moodle is an open-source Learning Management System (LMS) that provides educators with the tools and features to create and manage online courses. It allows educators to organize course materials, create quizzes and assignments, host discussion forums, and track student progress. Moodle is highly flexible and can be customized to meet the specific needs of different institutions and learning environments.

    Moodle supports both synchronous and asynchronous learning environments, enabling educators to host live webinars, video conferences, and chat sessions, as well as providing a variety of tools that support self-paced learning, including videos, interactive quizzes, and discussion forums. The platform also integrates with other tools and systems, such as Google Apps and plagiarism detection software, to provide a seamless learning experience.

    Moodle is widely used in educational institutions, including universities, K-12 schools, and corporate training programs. It is well-suited to online and blended learning environments and distance education programs. Additionally, Moodle's accessibility features make it a popular choice for learners with disabilities, ensuring that courses are inclusive and accessible to all learners.

    The Moodle community is an active group of users, developers, and educators who contribute to the platform's development and improvement. The community provides support, resources, and documentation for users, as well as a forum for sharing ideas and best practices. Moodle releases regular updates and improvements, ensuring that the platform remains up-to-date with the latest technologies and best practices.

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Available courses

The CONTACT CENTER SERVICES NC II Qualification consists of competencies that a person must achieve to interact with customers to provide information about products and services.  It also covers handling of customer’s complaints, inbound customer service, order taking and inquiry response handling, and outbound telemarketing.

This Qualification is packaged from the competency map of the Information and Communication Technology Industry (Service sector) as shown in Annex A.

The units of competency comprising this qualification include the following:

BASIC COMPETENCIES
500311105 - Participate in workplace communication
500311106 - Work in a team environment
500311107 - Practice career professionalism
500311108 - Practice occupational health and safety procedures
 
COMMON COMPETENCIES
ICT315202 - Apply quality standards
ICT311203 - Perform computer operations
 
CORE COMPETENCIES
ICT313365 - Communicate effectively in English for customer service
ICT313366 - Perform customer service delivery processes
ICT313367 - Demonstrate ability to effectively engage customers